Terms of Service

Last Updated: January 2025

These Terms of Service govern your use of LicenseVault's consulting services. By engaging our services, you agree to these terms in full.

1. Service Agreement

LicenseVault provides regulatory compliance consulting for gaming license applications across US jurisdictions. Our services include application preparation, document review, timeline management, and regulatory liaison. We do not guarantee licensing approval - final decisions rest with state gaming commissions.

Engagements begin after signed contract and initial payment. Standard projects span 6-18 months depending on jurisdiction complexity. Rush processing available in select states for additional fees.

2. Client Responsibilities

You must provide accurate, complete documentation within agreed timeframes. Late submissions delay your application timeline. You're responsible for:

  • Financial records and disclosure statements
  • Background check authorization for all key persons
  • Facility plans and operational documentation
  • Timely payment of regulatory fees (separate from our consulting fees)
  • Honest disclosure of any prior gaming violations or legal issues

Material omissions or false statements void our service agreement and may result in application denial.

3. Payment Terms

Consulting fees are structured as milestone-based payments. Standard arrangement: 40% upfront, 30% at application submission, 30% at approval. State filing fees and background check costs are additional - typically $15,000-$75,000 depending on license type.

Refunds available only if we fail to submit your application within contracted timeline. No refunds after regulatory submission.

4. Confidentiality

All client information remains confidential except where disclosure is required by regulatory bodies. We maintain strict data security protocols aligned with gaming industry standards. Your financial records, personal information, and business plans are never shared without explicit consent.

5. Limitation of Liability

LicenseVault's liability is limited to fees paid for services rendered. We are not liable for regulatory denial, timeline changes imposed by gaming commissions, or business losses resulting from application delays. Our 98% success rate reflects historical performance - not a guarantee.

6. Termination

Either party may terminate with 30 days written notice. You remain responsible for payment of completed work phases. If you terminate after regulatory submission, full fees are due.

7. Jurisdiction-Specific Terms

Some states impose additional requirements on consulting relationships. Nevada requires consultant registration. New Jersey mandates disclosure of all third-party advisors. We handle these compliance requirements as part of our service.

8. Changes to Terms

We update these terms annually or as regulatory landscapes shift. Material changes require your acknowledgment before continued service. Current terms always available at licensevault.com/terms.

Questions? Contact our compliance team at [email protected] or call (702) 555-0147. We review all service agreements before engagement to ensure mutual understanding.